pkbat Privacy Policy

1. Introduction

1.1 pkbat ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access our platform at pkbat.cam. This Privacy Policy ("Policy") describes how we collect, use, store, share, and safeguard your personal information when you register an account, use our services, or interact with our content.

1.2 This Policy applies to all users of the pkbat Platform, including users located across Pakistan — in cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

1.3 This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall agreement governing your use of the Platform.

1.4 pkbat references familiar Pakistan payment methods — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah — as local context only. No endorsement of gambling by any payment provider is implied. Payment data processed through these providers is subject to the respective provider's own privacy terms in addition to this Policy.

2. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify a natural person, including name, email address, phone number, device identifiers, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means pkbat, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of pkbat under a written data processing agreement.
• "KYC Data" means identity and documentation information collected for Know Your Customer and anti-money laundering compliance purposes.
• "Cookies" means small text files placed on your device by the Platform for session management, analytics, and functionality purposes.
• "User" means any individual who registers an account on, or otherwise accesses, the pkbat Platform.
• "Sensitive Data" means Personal Data that warrants heightened protection, including financial account details, identity documents, and data revealing health or vulnerability indicators relevant to responsible gambling.

3. Personal Data We Collect

pkbat collects Personal Data in the following categories:

4. How We Collect Data

4.1 Directly from you. When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account preferences, you provide Personal Data directly to pkbat.

4.2 Automatically through your use of the Platform. When you access pkbat, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. This includes your IP address, device information, and navigation patterns within the Platform.

4.3 From third parties. We may receive limited Personal Data from third-party identity verification providers (for KYC purposes), payment processors, fraud prevention services, and analytics providers. Any third-party data sharing is governed by appropriate data processing agreements.

4.4 From publicly available sources. In limited circumstances, we may supplement your account information with data from publicly available sources for fraud prevention or compliance purposes.

5. How We Use Your Data

pkbat uses your Personal Data for the following purposes:

• Registering and maintaining your account, including identity and age verification.
• Processing deposits and withdrawals in PKR and other supported currencies.
• Detecting, preventing, and investigating fraudulent activity, money laundering, and other prohibited conduct.
• Providing customer support and resolving disputes through our Help Centre and Live Chat.
• Sending transactional communications — including deposit confirmations, withdrawal notifications, and account security alerts.
• Sending promotional communications where you have provided consent, and subject to your communication preferences.
• Monitoring betting patterns and account activity for responsible gambling purposes, including early identification of potentially harmful behaviour.
• Improving platform performance, user experience, and content relevance through analytics.
• Fulfilling legal and regulatory obligations, including record-keeping, AML compliance, and cooperation with lawful requests from competent authorities.
• Personalising your experience on the Platform, including tailoring content to your preferred sports — such as PSL cricket, international T20, football, or UFC.

6. Legal Basis for Processing

6.1 Where applicable data protection law requires a legal basis for processing Personal Data, pkbat relies on the following bases:

• Contractual necessity: Processing required to provide our services to you under the Terms & Conditions, including account management, payment processing, and bet settlement.
• Legal obligation: Processing necessary to comply with applicable law, including anti-money laundering regulations, KYC requirements, and lawful authority requests.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gambling protection, where our interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear, freely given consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Third Parties

7.1 pkbat does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes.

7.2 We may share your Personal Data with the following categories of third party, strictly on a need-to-know basis and under binding data processing agreements:

• Payment processors: To facilitate deposits and withdrawals. Where you use a Pakistani payment method — such as Easypaisa, JazzCash, Raast, or a bank transfer via HBL, UBL, Meezan Bank, or Bank Alfalah — relevant transaction data is shared with that provider to process your request. This is context only; these providers are not affiliated with or endorsing pkbat's gambling services.
• Identity verification providers: To perform KYC and age verification checks required for account registration and withdrawal processing.
• Fraud prevention and security services: To detect and prevent fraudulent account activity, bonus abuse, and financial crime.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us improve Platform performance and content.
• Legal and regulatory authorities: Where we are required by law, court order, or lawful authority request to disclose Personal Data, we will do so in accordance with applicable legal obligations.
• Group companies and successors: In the event of a merger, acquisition, or business transfer, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

8. Data Retention

8.1 pkbat retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

8.2 As a general guide, the following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years following the transaction date, or longer where required by applicable law.
• Responsible gambling records: Retained for the duration of any active limit or exclusion, plus a reasonable period thereafter to prevent circumvention.
• Communications and support records: Retained for up to three (3) years following the last interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data: Generally retained in identifiable form for up to thirteen (13) months, after which it may be anonymised or aggregated.

8.3 On expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures.

9. Cookies & Tracking Technologies

9.1 pkbat uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us provide a functional, personalised, and secure browsing experience.

9.2 We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Help us understand how users navigate the Platform — which pages are visited most, where users drop off, and how performance can be improved. Data collected is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences, such as your chosen language, currency (PKR), and odds format, so you do not have to reset them on each visit.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. These are only set with your prior consent.

9.3 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. For marketing cookies, consent can be withdrawn through your account settings or by contacting support.

10. Data Security

10.1 pkbat implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption of stored sensitive data, including financial information and identity documents.
• Role-based access controls limiting staff access to Personal Data on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) options available for user accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

10.2 Notwithstanding the above, no method of internet transmission or electronic storage is entirely secure. pkbat cannot guarantee absolute security of your data and encourages users to take their own precautions — including using strong, unique passwords and enabling 2FA.

11. Your Rights

Subject to applicable data protection law, you may have the following rights in relation to your Personal Data held by pkbat:

To exercise any of the above rights, please contact our support team through the in-platform Help Centre. We will respond to verified requests within a reasonable timeframe in accordance with applicable law. We may need to verify your identity before processing your request.

12. Minors & Age Restriction

12.1 pkbat is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 18, or the higher minimum age required under the applicable operator license jurisdiction. Age verification is conducted as part of the account registration and KYC process.

12.2 If we become aware that we have inadvertently collected Personal Data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on pkbat, please notify our support team immediately.

13. International Data Transfers

13.1 pkbat operates internationally and your Personal Data may be transferred to, and processed in, countries other than Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including data processing agreements incorporating standard contractual clauses or equivalent protections.

13.2 By using the Platform, you acknowledge that your Personal Data may be transferred internationally as described in this Policy, subject to the safeguards outlined herein.

14. Policy Updates

14.1 pkbat reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable prior notice via email or in-platform notification. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.

14.2 The current version of this Privacy Policy is always accessible at pkbat.cam/privacy-policy. We recommend that you review this page periodically to stay informed of any updates.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our Data Protection team through the in-platform Help Centre or Live Chat. Urdu-language support is available on request.